Refund policy


  1. Made-to-Order & Custom Products:

    • In-Production Items: Because 3D printing begins immediately upon order validation, no cancellation or refund "during production" is accepted prior to physical receipt of the product.

    • Custom / Personalized Items: Custom-made or personalized products cannot be returned, exchanged, or refunded under any circumstances.

  2. Right of Withdrawal (14-Day Returns):

    • Timeframe: You have 14 calendar days from the day after delivery to cancel your purchase without penalty.

    • Procedure: You must notify the seller via email at djatenwork@gmail.com (including your full name, invoice date/number, and item description) or via the official FPS Economy form.

    • Condition of Returned Items: Items must be returned in their original packaging, properly protected, in perfect condition for resale, and with all original accessories/manuals. No refund will be granted if items have been used, damaged, are missing parts, or if tags/labels have been removed.

    • Return Shipping & Insurance: All return shipping costs and risks are the sole responsibility of the buyer. Returns must be sent using a tracked and fully insured delivery service covering the total product value. If the product arrives damaged without adequate buyer-purchased insurance, no refund will be issued.

    • Refund Amount: Upon receipt and inspection of the returned items, the purchase price will be refunded to the original payment method (minus any applied vouchers or discounts). Original processing and delivery fees are non-refundable.

  3. Product Unavailability & Non-Delivery:

    • Out-of-Stock Items: If an ordered product is unavailable and you choose to cancel the order, you will receive a full refund of any amount already paid.

    • Non-Delivery: In the event of non-delivery by the seller, paid sums will be refunded without interest or additional compensation.

  4. Items Damaged During Transit:

    • If a product arrives broken or damaged due to transport, a claim must be submitted within 48 hours via email (djatenwork@gmail.com) with photo evidence.

    • Upon verification and receipt of video proof showing the total destruction of the damaged piece, a replacement unit will be manufactured and shipped at the seller's expense. Note: Damaged transit items are eligible for replacement, not a financial refund.