Shipping policy

Shipping & Delivery Policy

  • Delivery Zones:

    Deliveries are available in Europe.

     (Additional delivery zones may be added in the future.)

  • Customs, Taxes, and Fees:

    All import taxes, duties, and additional customs fees are the sole responsibility of the buyer. Incorrect delivery addresses provided by the buyer are also their responsibility and may result in extra charges.

  • Estimated Delivery Times:

    • Belgium: Dispatch is estimated within 30 business days following order validation and payment.

    • European Union: Delivery is estimated within 45 days following order validation.

    • Non-EU Countries: Delivery is estimated within 60 days following order validation.

      (Note: Stated delivery times are indicative and non-binding. Delays do not entitle the buyer to damages or compensation. The seller reserves the right to make partial deliveries.)

  • Delivery Procedures (Belgium):

    Deliveries occur on business days between 8 AM and 6 PM. If you are absent, a notice will be left. You must contact the carrier within 15 days to schedule a new delivery date, change the address, or arrange a pickup at the nearest post office. If unclaimed within 15 days or upon a second failed delivery attempt, the parcel will automatically return to the seller, and additional delivery fees may apply to reschedule shipment.

  • Transfer of Risk:

    If the buyer selects their own custom carrier, the risk transfers to the buyer as soon as the products are handed over to that carrier (proved via the carrier's tracking system).

  • Inspection upon Receipt & Claims for Damaged Items:

    • Buyers must inspect packages upon arrival and report any damage or refuse open/damaged parcels immediately.

    • Damaged Items (Breakage): For claims regarding damaged or broken items from transit, an email must be sent to djatenwork@gmail.com with the subject "Delivery Claim" within 48 hours of receipt, including photo evidence.

    • Replacement: Upon verification and after the buyer provides a video proof showing the total destruction of the damaged piece (to prevent duplicates), a new production run will be initiated. Re-shipping fees for the replacement piece are covered by the seller.